Global Technical Access Center is your focal point for post sale software support. The center provides both your application and operating systems software support through telephone and electronic access.
Our customer support web pages provide you with instant access to problem reporting, a symptom/solution database for FAQs, tips, techniques, and software error listings, progress tracking on open issues, ability to download and upload files, participation in newsgroups, product certification information on software and hardware configurations, and e-mail subscription services for support bulletins and other critical technical support information. We also offer a technical newsletter with current product information and useful tips and techniques.
The License Management tool allows you to obtain an electronic copy of your FLEXlm license file or obtain your Product Password as needed or required to run your licensed software. You can also request an emergency FLEXlm license file valid for 7 days if your situation requires it.
The accumulated knowledge of the GTAC support staff available on-line 24 hours a day, 7 days a week. This is the knowledge database the GTAC agents reference when resolving problems. Many of the articles are based on problems or questions submitted by our customers. It is updated with new articles and current technical information daily.
You can access the on-line documents, including Release Notes, User Guides, README files, Deployment Guides, the international GRIP library, technical newsletters, and other product guides and technical information.
From our web page, you have the option to download or upload files. You can also download patches, drivers, full releases, newsletters and other information using ftp or http protocols.
An electronic forum for exchanges of information related to the product lines is available. To help you use the products more effectively, you can exchange ideas, ask questions and get responses from other users, GTAC support staff, developers, technical sales support, and marketing.